Retro Articles - Burner
Our warehouse is now closed for Christmas, we re-open on 2nd Jan.
Contact us
Something on your mind? We love hearing from fellow cyclists, and our dedicated customer service reps are on-hand to answer any questions you might have.
Christmas Openings
That’s it, joyriders, we’ve closed our (online) doors until next year. Any orders placed over the festive period will be processed from Thursday 2nd January 2025.
Our offices will close at midday on Tuesday 24th December and will re-open at 9am on Thursday 2nd January 2025.
We are still accepting orders over the festive period. We will begin processing these on Thursday 2nd January and as soon as your bike is with our courier they will email you with delivery information.
Our phone lines will be closed from midday on Tuesday 24th December and will re-open at 9am on Thursday 2nd January 2025. You can, of course, get in touch via email or our social media channels at any time and we will get back to you from 2nd January.
We've extended our returns policy over the festive period. Any items ordered online between Friday 1st November 2024 and Wednesday 1st of January can be returned up until Friday 31st January 2025 for a refund. Full returns information can found here: Returns
Our last collections will take place on Friday 20th December for. We are unable to accept collections over the festive period, they will resume from Friday 3rd January 2025.
We will not be able to issue any new returns numbers until the New Year. You can email us at any time whilst we’re closed and we will begin to issue new returns numbers from 2nd January 2025.
Opening Hours
| Day | Opening Times |
|---|---|
| Monday - Friday | 9am - 4pm |
| Weekends | Closed |
| Bank Holidays | Closed |
Order Enquiries
Need help with an order?
Simply give us a bell on 01271 500194.
Prefer to message us instead? Get in touch through our online form below.
General enquiries
For advice about products, maintenance, your warranty, or anything else in the realm of cycling, pop down to your local Raleigh store. Our stockists are experts in all things Raleigh, and they’ll be able to help you out with whatever you need. You might also find the information that you’re looking for in one of our articles.
Can’t get to a store? Fill in our online form and one of our customer service reps will get back to you as soon as possible.
You can find our quick start guides and manuals via the Raleigh manuals page.
Trade enquiries
If you own a bike shop, or are looking to open one – awesome. We can’t wait to work with you. You can apply for your very own Raleigh account by emailing sales@raleigh.co.uk. Please note, we won’t respond to customer enquiries sent to this address.
B2B Enquiries
Are you looking for bikes for your local authority, charity, or organisation? Our B2B team is here to help you.
We will collaborate with you to develop a tailored solution that meets your specific needs. Our services include Fleet Management, Service, Maintenance, and spare parts for our wide range of bikes.
To apply for a B2B account or to get in touch with our B2B team, simply send an email to b2b@raleigh.co.uk.
Information on old Raleigh bikes
We’ve been making bikes since 1887 – which is pretty cool, when you think about it. So it’s no surprise that we get a lot of questions about older bike models. Unfortunately, the records for most of our old bikes are held by Nottinghamshire County Council, and we can’t easily access them.
Although we can’t answer questions about our vintage bikes, we’re thrilled to be able to recommend some people who can:
Raleigh Bike dating
http://retroraleighs.com/dating.html
http://www.sheldonbrown.com/raleigh.html#serial
Raleigh building / Special products
www.cyclesofyesteryear.com (Pre-1970's) Tel: 01256 765 454
Brooklands Museum
Featuring a collection of over 50 vintage Raleigh bicycles
www.brooklandsmuseum.com Tel: 01932 857381
General information
www.raleighusa.com - Raleigh in the United States
www.raleigh-canada.ca- Raleigh in Canada
www.accell-group.com - Accell, Raleigh's parent company