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Our warehouse is now closed for Christmas, we re-open on 2nd Jan.
Delivery
Your bike, delivered your way.
Christmas Information
Christmas Deliveries
Whether you’re buying for a loved one, or for yourself, here are the important dates to ensure your goods arrive before the big day. For guaranteed delivery before Christmas, both home delivery and click and collect orders must be placed before midnight on Wednesday 11th December.
Christmas Returns
Something not quite right? Not a problem, we've extended our returns policy over the festive period. Any items ordered online between Friday 1st November 2024 and Wednesday 1st of January can be returned up until Friday 31st January 2025 for a full refund.
Opening Hours:
| Day | Opening Times |
|---|---|
| Monday - Friday | 9am - 5pm |
| Weekends | Closed |
| Bank Holidays | Closed |
Home Delivery
Shipping charges
UK Delivery
Free delivery on all bikes
How does it work?
Electric Bikes
Once you’ve found your dream bike, head to checkout and choose ‘Home delivery’ as your shipping method
Type in your address details, click proceed to billing and finish your order
After we’ve got your order, our Cytech-trained mechanics will build your brand new bike and carry out the necessary PDI safety checks
So your bike can fit in the box, we’ll loosen the handlebars and turn them to one side
DX will deliver your bike to your home (they’ll give you a tracking number to keep an eye on your bike’s journey)
When your bike arrives, all you need to do is attach the ancillary items (such as pedals and baskets) and turn and tighten the handlebars. Don’t worry, we’ll include instructions for this bit
Hop on and enjoy your ride!
Adult/Kids Bikes
Once you’ve found your dream bike, head to checkout and choose ‘Home delivery’ as your shipping method
Type in your address details, click proceed to billing and finish your order
After we’ve got your order, we will pick, pack and dispatch your bike (without assembly)
DX will deliver your bike to your home (they’ll give you a tracking number to keep an eye on your bike’s journey)
When your bike arrives final assembly will be required. Don’t worry we’ve got you covered. Our step by step instructional video can be found here as well as our easy to follow instructions.
Hop on and enjoy your ride!
Lead times
For electric bikes: please allow up to 3-5 working days for your order to be built, safety checked and dispatched. You will receive an email from DX when your bike leaves us, advising a delivery date.
For adult/kids bikes: please allow up to 3-5 working days for your order to be dispatched. You will receive an email from DX when your bike leaves us, advising a delivery date.
Collect in store
Shipping charges
UK Delivery
Free delivery on all bikes
How does it work?
Once you’ve chosen the perfect bike, head to checkout and choose ‘Collect in Store’ as your shipping method
Fill in your postal code and find your nearest store
Click proceed to billing and finish your order
After we process your order, you’ll get an order confirmation with all the details you need from your chosen dealer
The dealer will assemble your bike for free – when it’s ready, they’ll contact you to arrange a collection time
For security, you’ll need to print your order confirmation and bring it with you (if you don’t have a printer, you can bring the order number along with a form of ID)
The retailer will either stamp your confirmation or give you a dated receipt to acknowledge that your order has been collected
Collect your bike in store and enjoy the ride!
Lead times
Please allow up to 7 working days for your order to be delivered into the store. The store will then build and inspect your bike. We recommend contacting the store of your choice to arrange an appropriate pick up time.
Which stores are available for Collect in Store?
You can use our Store Locator to find the stores that provide Collect in Store.